Refund policy


Effective Date: 08/18/2025

At Ezalife, we want you to be completely satisfied with your purchase. If you need to return an item, we’ve made the process simple and straightforward, provided the conditions below are met, to:

Address: Ezalife Inc., 390 Interlocken Crescent, Suite 350, Broomfield, CO 80021, United States

Return Conditions

  • Return Period: 14 days from the delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 business days after approval
  • Shipping Costs for Returns: Customer is responsible unless the item arrived damaged or defective
  • Opened Products: For health and safety reasons, opened kits cannot be returned unless the contents are damaged or defective upon arrival.
    Required Documents: Attach photos if necessary to support claims of damage or defects upon arrival.
  • Order Errors & Misuse:
    • Returns are not accepted for customer order errors, such as ordering the wrong product or quantity.
    • Returns are also not accepted for misuse of the product, including damage caused by improper handling or use after delivery. Here are the proper handling instructions: Instructions for Button Huggie Use Page

Delivery Day Return Policy

Our return policy is based on the delivery day, not the purchase day, to ensure you have enough time to inspect your purchase. If an item is in transit beyond the specified 14-day return policy period, we will consider this and allow returns accordingly. The return policy period starts from the day the item is delivered to your specified address.

Step-by-Step Return Guide

1. Contact Us

  • Before requesting a return, please review our Return Conditions to ensure your order qualifies.
  • If eligible, email our support team at care@ezalife.com with your order number and the reason for your return.

2. Return Authorization

  • Our team will review your request and provide a Return Authorization with instructions and a return shipping label (if applicable).
  • Return packages are accepted only from within the United States.

3. Packaging & Shipping

  • Ensure the item is in original condition with all tags, accessories, and packaging.

  • Follow the return instructions provided.

  • Ship the item to the address given in your return authorization.

4. Required Documents

  • Include a copy of the return authorization with your item.

  • Attach photos if necessary to support claims of damage or defects.

Refunds & Exchanges

Once we receive and inspect your return, we will notify you of the refund or exchange status. If approved:

  • You may choose either a refund or an exchange for a replacement kit (for non-damaged, complete kits).

  • Refunds will be processed within 7 business days to your original payment method.
  • Refunds will be issued in the same method of payment used for the order.
  • Exchanges will be shipped once the returned item has been received and approved.

Contact Information

Trade Name: Ezalife
 Company Name: Ezalife Inc.
 Address: 390 Interlocken Crescent, Suite 350, Broomfield, CO 80021, United States
 Email: care@ezalife.com
 Phone: (720) 340-2511
 Contact Form: https://ezalife.com/pages/contact